Shipping Policy
[Last Updated: March 29, 2026]
Thank you for shopping with Didasou Hearing Solutions. Please review the following shipping information carefully before placing your order.
Order Processing
We aim to process orders within 3–5 business days after payment confirmation. Processing time does not include weekends, public holidays, or delays caused by circumstances beyond our control, such as severe weather or peak holiday periods.
Shipping Destination
At this time, orders placed through our official website are available for customers in the United States only.
Shipping Origin
Orders for customers in the United States are currently processed and shipped from China.
Estimated Delivery Time
After dispatch, delivery to the United States typically takes 7–12 business days. Actual delivery times may vary depending on customs clearance, carrier operations, public holidays, weather conditions, and destination location.
Shipping Carriers
We work with third-party logistics providers and shipping carriers to deliver orders safely and efficiently. The final carrier may vary depending on the destination and shipping arrangements.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Shipping Costs
We offer free standard shipping on eligible orders shipped to the United States. Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
Order Changes and Cancellations
If you need to change or cancel your order, please contact our customer support team at support@didasou.com as soon as possible after placing your order.
Once an order has been processed or shipped, we may not be able to make changes or cancellations.
Shipping Delays
Delivery times are estimates only and are not guaranteed. Delays may occur during public holidays, customs inspections, peak sales periods, or due to carrier-related issues beyond our control.
Contact Information
If you have any questions about shipping, please contact:
Didasou Hearing Solutions
Email: support@didasou.com
Phone: +86 131 6719 1154
Business Hours: Monday–Friday, 9:30 AM–6:30 PM, China Standard Time (UTC+8)