Thank you for shopping with Didasou. Please review the following shipping information carefully before placing your order.

1. Order Processing

We aim to process orders within 1–3 business days after payment confirmation.

Processing time does not include weekends, public holidays, or delays caused by circumstances beyond our control, such as severe weather or peak holiday periods.

2. Shipping Destinations

We currently ship to:

• The 48 contiguous U.S. states and Washington, D.C.

• Alaska, American Samoa, Micronesia, Guam, Hawaii, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

Shipping is currently unavailable for Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP) addresses.

Shipping is available only to the destinations listed above.

3. Shipping Origin

Orders are currently processed and shipped from China.

4. Estimated Delivery Time

After dispatch, standard delivery typically takes 7–12 business days. Delivery to Alaska, Hawaii, and the other outlying destinations listed in Section 2 may take longer.

Actual delivery times may vary depending on:

• Customs clearance

• Carrier operations

• Public holidays

• Weather conditions

• Destination location

Delivery times are estimates only and are not guaranteed.

5. Shipping Carriers

We work with third-party logistics providers and shipping carriers to deliver orders safely and efficiently.

The final carrier may vary depending on the destination and shipping arrangements.

6. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

7. Shipping Costs

We offer free standard shipping on orders of $99 or more to the 48 contiguous U.S. states and Washington, D.C.

Orders under $99 are subject to shipping charges.

Additional shipping charges apply to Alaska, American Samoa, Micronesia, Guam, Hawaii, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. These destinations are not eligible for free shipping.

All applicable shipping charges will be clearly displayed at checkout before payment is completed.

Taxes are included. No additional customs duties or import fees are payable upon delivery.

8. Order Changes & Cancellations

If you need to change or cancel your order, please contact Didasou Customer Support at support@didasou.com as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to make changes or cancellations.

9. Shipping Delays

Delays may occur due to circumstances outside our control, including:

• Customs inspections

• Public holidays

• Peak sales periods

• Severe weather

• Carrier-related delays

We appreciate your patience if your shipment is affected by an unexpected delay.

10. Contact Information

If you have any questions about shipping, please contact Didasou:

Email: support@didasou.com
Online Chat: Available via our website
Phone: (888) 861-3565
Support Requests: 24/7 submission available
Response Time: We typically respond within 24 hours.

Response times may be longer during weekends and company holidays.