Privacy Policy

[Last Updated: November 21, 2025]

Thank you for choosing Didasou and our products. Didasou Inc. (“Didasou,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what personal information we collect, how we use, share, and protect it, and your rights regarding your personal information. This Policy applies to personal information collected through our official website, mobile applications (Mobile Applications, “APPs” for short), product registration, customer support interactions, and any other services or channels where this Policy is referenced (collectively, “Services”). It is closely linked to our Refund & Warranty Policy, and specific data handling rules for the 60-day risk-free trial are detailed below.

1. What Is Personal Information?

“Personal Information” means any information that identifies, relates to, describes, or is reasonably capable of being associated with a specific individual. For the purposes of this Policy, this includes (but is not limited to):

  • Identifiers: Name, postal address, email address, telephone number, date of birth, account credentials (e.g., password);
  • Payment and Transaction Information: Credit card details, billing address, order number, product model, purchase date, delivery address;
  • Device and Product Information: Serial numbers of Didasou Products, device type, operating system, browser version, IP address;
  • Health and Hearing-Related Information: Audiogram data, hearing preferences, in-APP hearing evaluation results, feedback on product usage for hearing assistance (sensitive health information);
  • Internet or Electronic Activity: Browsing history on our website, APP features used, time spent on pages, links clicked.

2. What Personal Information Do We Collect?

We collect personal information directly from you, automatically when you use our Services or Products, and in some cases from third parties. Below is a detailed breakdown:

2.1 Personal Information Collected Directly from You

  • Identifiers: Collected when you register your Didasou Product, create an account on our website, or contact customer support. We will ask for your full name, email address, postal address, telephone number, and account credentials.
  • Hearing-Related Information: Collected if you use our Products with the APP or share hearing needs with customer support. This includes hearing preferences, audiogram data from in-APP evaluations, and product usage feedback.
  • Commercial and Transaction Information: Collected during purchases, including payment details and transaction records to complete orders and fulfill deliveries.
  • Demographic Information: Collected only if you voluntarily provide it (e.g., through surveys or feedback forms) to improve our Products and Services, such as age or gender.

2.2 Personal Information Collected Automatically

  • Device and Usage Information: Collected when you visit our website or use our APPs. This includes device specifications, IP address, and usage activity. For Products, we collect serial numbers, battery levels, charging history, and Bluetooth connection logs to support functionality and troubleshooting.
  • Tracking Technologies: We use cookies, web beacons, and embedded scripts. Cookies remember your preferences (e.g., language settings). Web beacons count page views and track email engagement (e.g., whether you open marketing emails).

2.3 Personal Information Collected from Third Parties

  • Retail or Distribution Partners: Your name, contact information, and transaction details may be shared with us to process product registration, warranty claims, or customer support requests if you purchase through authorized partners.
  • Service Providers: Payment processors, shipping companies, and other service providers may share your payment or delivery information to complete your purchase.
  • Hearing Healthcare Professionals: With your consent, we may receive feedback from professionals you designate to adjust hearing settings or improve our Products.

3. How We Use Your Personal Information

  • Provide and Support Products/Services
  • Improve Products/Services
  • Personalize Your Experience
  • Communicate with You
  • Ensure Security and Prevent Fraud
  • Comply with Legal Obligations

4. How We Share Your Personal Information

  • Service Providers
  • Didasou Affiliates
  • Legal and Regulatory Authorities
  • Business Transfers
  • With Your Consent

5. How We Protect Your Personal Information

  • Technical Security
  • Sensitive Health Data Protection
  • Operational Security
  • Product Security

Please note that no security measures are completely foolproof.

6. Data Retention

  • Transaction and Account Information
  • Hearing-Related Information
  • Automatic Usage Data
  • 60-Day Risk-Free Trial Data

7. Data Transfer

  • We use legally recognized transfer mechanisms
  • Third parties must maintain equivalent security standards

8. Your Rights Regarding Your Personal Information

8.1 General Rights

  • Right to Access
  • Right to Correct
  • Right to Delete
  • Right to Opt-Out of Marketing
  • Right to Non-Discrimination

8.2 CCPA-Specific Rights (For California Residents)

  • Right to Know
  • Right to Opt-Out of Sale/Sharing
  • Right to Limit Sensitive Data Use

8.3 Request Submission & Processing

  • Submission Methods
  • Identity Verification
  • Response Time
  • Authorized Agents

9. Do Not Sell My Personal Information

We do not sell your personal information.

10. Cookies and Tracking Technologies

  • Required Cookies
  • Functional Cookies
  • Advertising Cookies

11. Children’s Privacy

Our Products and Services are not intended for individuals under 18.

12. Third-Party Links and Services

We are not responsible for third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

14. Contact Us

Email: support@didasou.com
Phone: +86 131 6719 1154
Business Hours: Monday–Friday, 9:30 AM–6:30 PM, China Standard Time (UTC+8)