Thank you for choosing Didasou Hearing Solutions. We are committed to providing transparent service and reliable support. Please review the following policy carefully.

1. OTC Hearing Aid Notice

Didasou hearing devices are intended for adults aged 18 and older with perceived mild to moderate hearing loss. They are not intended for children, individuals with severe hearing loss, or those with untreated ear conditions.

If you experience discomfort, pain, or worsening hearing, discontinue use and consult a qualified healthcare professional.

2. 60-Day Trial Returns

Eligible Didasou hearing devices purchased directly from our official website include a 60-day trial period, beginning on the date your order is delivered, as confirmed by the shipping carrier.

If you decide the product is not right for you, you may request a return during the 60-day trial period.

How the 60-Day Trial Works

To qualify for a return under the 60-day trial:

• Request within 60 days: Contact Didasou Customer Support to request return authorization within 60 days of the delivery date.
• Ship within 7 days: Once your return is authorized, the return package must be shipped within 7 days of receiving the authorization.
• Return the complete product: The hearing aids, charging case, included accessories, and original packaging should be returned together. Missing or damaged items may affect the amount of your refund.
• Product inspection: All returned products will be inspected upon receipt. If any included accessories are missing or damaged beyond reasonable wear from normal use, Didasou may deduct the reasonable replacement cost of those items from the refund.
• Return shipping: For returns made under the 60-day trial that are not related to a confirmed product defect, the customer is responsible for all return shipping costs and any related fees. All charges must be prepaid. Returns with unpaid shipping charges, duties, taxes, or other fees may be refused, or the applicable costs may be deducted from the refund.

Because the 60-day trial is intended to give you time to experience the product, reasonable signs of normal use during the trial period are acceptable.

However, products with significant damage caused by misuse, neglect, water or liquid exposure, severe contamination, unauthorized disassembly or modification, or with significant missing components or accessories, may not qualify for a full refund.

Refund Timeline

Once we receive and inspect your return, approved refunds will be issued to the original payment method within 5–10 business days.

Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

3. Other Returns

For returns that are not made under the 60-day trial, including returns related to a confirmed product defect or other approved circumstances, please contact Didasou Customer Support before sending the product back.

Return eligibility will depend on the reason for the return and the condition of the product.

For approved returns, the product should be returned with the hearing devices, charging case, included accessories, and original packaging whenever applicable.

For hygiene reasons, used consumable accessories, such as ear tips or other sealed personal-use items, may not be eligible for a refund once opened, unless they are associated with a confirmed product defect.

How to Request a Return

Before sending any product back, please contact:

Didasou Customer Support
Email: support@didasou.com

Please provide:

• Order number
• Product name or model
• Reason for return
• Clear photos of the hearing aids, charging case, and included accessories to help us verify their condition

Once your request has been reviewed and authorized, we will provide return instructions and the return address.

Returns sent without prior authorization may not be processed.

Return Shipping

If the return is due to a confirmed product defect, Didasou will cover the return shipping cost.

For returns that are not related to a confirmed product defect, including returns made under the 60-day trial because the product is not the right fit for the customer, the customer is responsible for return shipping costs.

Refund Timeline

After we receive and inspect an approved return outside the 60-day trial process, eligible refunds will be issued to the original payment method within 3–5 business days.

Depending on your payment provider, additional time may be required for the refund to appear in your account.

We do not charge a restocking fee.

4. 12-Month Limited Warranty

Didasou hearing devices purchased through our official website include a 12-month limited warranty beginning on the date of delivery.

The warranty covers confirmed defects in materials or workmanship under normal use.

The warranty does not cover:

• Accidental damage
• Water or liquid damage
• Unauthorized modification, disassembly, or repair
• Damage caused by misuse or improper maintenance
• Normal wear and tear of consumable accessories

Warranty Claims

If you believe your product has a quality issue, please contact Didasou Customer Support before returning the product.

We may request your order number and photos or videos to help evaluate the issue.

If the issue is confirmed and covered under the limited warranty, we will provide repair or replacement support as appropriate.

5. Contact Information

For return requests, warranty claims, or product support, please contact Didasou Hearing Solutions:

Email: support@didasou.com
Online Chat: Available via our website
Support Requests: Available 24/7
Response Time: We typically respond within 24 hours.

Response times may be longer during weekends and company holidays.