Thank you for choosing Didasou. We are committed to providing transparent service and reliable support. Please review the following policy carefully.

1. OTC Hearing Aid Notice

Didasou hearing devices are intended for adults aged 18 and older with perceived mild to moderate hearing loss. They are not intended for children, individuals with severe hearing loss, or those with untreated ear conditions.

If you experience discomfort, pain, or worsening hearing, discontinue use and consult a qualified healthcare professional.

2. 60-Day Trial Returns

Eligible Didasou hearing devices purchased directly from our official website include a 60-day trial period, beginning on the date your order is delivered, as confirmed by the shipping carrier.

If you decide the product is not right for you, you may request a return within the 60-day trial period.

How the 60-Day Trial Works

To qualify for a return under the 60-day trial:

• Request return authorization within 60 days: Contact Didasou Customer Support and receive return authorization within 60 days of the delivery date. 
• Return the complete product: The hearing aids, charging case, included accessories, and original packaging should be returned together. Missing or damaged items may affect the refund amount.
• Product inspection: All returned products will be inspected upon receipt. If included accessories are missing or damaged beyond normal use, Didasou may deduct the reasonable replacement cost from the refund. Reasonable signs of normal use during the trial period are acceptable.
• Return shipping: For returns under the 60-day trial that are not related to a confirmed product defect, customers are responsible for return shipping costs. Once your request has been reviewed and approved, we will provide return instructions and a U.S. return address.

Products with significant damage caused by misuse, neglect, water or liquid exposure, severe contamination, unauthorized disassembly or modification, or significant missing components may not qualify for a full refund.

Refund

Once we receive and inspect your return, approved refunds will be issued to the original payment method within 5–10 business days.

Eligible returns under the 60-day trial will receive a full refund of the eligible purchase amount. Didasou does not charge a restocking fee or deduct the original shipping charges paid at the time of purchase.

3. Other Returns

For returns that are not made under the 60-day trial, including returns related to a confirmed product defect or other approved circumstances, please contact Didasou Customer Support and receive return authorization before sending the product back.

Return eligibility will depend on the reason for the return and the condition of the product.

For approved returns, the product should be returned with the hearing devices, charging case, included accessories, and original packaging whenever applicable.

For hygiene reasons, used consumable accessories, such as ear tips or other sealed personal-use items, may not be eligible for a refund once opened, unless they are associated with a confirmed product defect.

How to Request a Return

Before sending any product back, please contact:

Didasou Customer Support
Email: support@didasou.com

Please provide:

• Order number
• Product name or model
• Reason for return
• Clear photos of the hearing aids, charging case, and included accessories

Once your request has been reviewed and approved, we will provide return instructions and a U.S. return address.

Please do not send any product before receiving return authorization from Didasou. Returns sent without prior authorization or to an unconfirmed address may not be processed.

Return Shipping

If the return is due to a confirmed product defect, Didasou will cover the return shipping cost.

For returns that are not related to a confirmed product defect, including returns made under the 60-day trial because the product is not the right fit for the customer, the customer is responsible for return shipping costs.

To make the return process more convenient, approved returns will be sent to a U.S. return address provided by Didasou Customer Support. 

Please do not send returns to any address without prior authorization from our support team.

Refund Timeline

After we receive and inspect an approved return outside the 60-day trial process, eligible refunds will be issued to the original payment method within 3–5 business days.

Approved returns will receive a refund for the eligible purchase amount. Didasou does not deduct a restocking fee or the original shipping charges paid at the time of purchase.

Depending on your payment provider, additional time may be required for the refund to appear in your account.

4. 12-Month Limited Warranty

Didasou hearing devices purchased through our official website include a 12-month limited warranty beginning on the date of delivery.

The warranty covers confirmed defects in materials or workmanship under normal use.

The warranty does not cover:

• Accidental damage
• Water or liquid damage
• Unauthorized modification, disassembly, or repair
• Damage caused by misuse or improper maintenance
• Normal wear and tear of consumable accessories

Warranty Claims

If you believe your product has a quality issue, please contact Didasou Customer Support before returning the product.

We may request your order number and photos or videos to help evaluate the issue.

If the issue is confirmed and covered under the limited warranty, we will provide repair or replacement support as appropriate.

5. Contact Information

For return requests, warranty claims, or product support, please contact Didasou:

Email: support@didasou.com
Online Chat: Available via our website
Phone: (888) 861-3565
Support Requests: Available 24/7
Response Time: We typically respond within 24 hours.

Response times may be longer during weekends and company holidays.