Return, Refund & Warranty Policy

Last Updated: March 29, 2026

Thank you for choosing Didasou Hearing Solutions. We are committed to providing transparent service and reliable support. Please review the following policy carefully.

• OTC Hearing Aid Notice

Didasou hearing devices are intended for adults aged 18 and older with perceived mild to moderate hearing loss. They are not intended for children or for individuals with severe hearing loss or untreated ear conditions. If you experience discomfort, pain, or worsening hearing, discontinue use and consult a qualified healthcare professional.

• 45-Day Trial

We offer a 45-day trial for eligible Didasou hearing devices purchased directly from our official website. The 45-day period begins on the date of delivery confirmation shown by the shipping carrier.

If you are not satisfied with your purchase, you may request a return within 45 days of delivery, subject to the conditions below.

• How to Request a Return

To request a return, please contact our customer support team at support@didasou.com before sending the product back. Once your return request is authorized, please ship the product to the following return address:

Return Address
Shanghai Higo Technology Co., Ltd.
Room 1303, Building 1, No. 213 Lianchuan Road, Minhang District, Shanghai, China 201112
Phone: +86 131 6719 1154

Please include your order number, product name or model, and reason for return. Unauthorized returns may not be processed.

• Return Conditions

To be eligible for a return and a full refund, please ensure that:

- Product Condition: The hearing devices must be in their original, like-new condition with no physical damage, scratches, or signs of misuse.
- Packaging: The product must be returned in its original packaging, including all boxes, manuals, charging cases, cables, and unused accessories.
- Inspection: All returned items will undergo inspection upon receipt at our operation center. If the product or packaging is found to be significantly damaged or missing parts, we reserve the right to offer a partial refund or deny the return.

For hygiene reasons, used consumable accessories such as ear tips or other sealed personal-use items may not be eligible for refund if opened, unless the return is due to a confirmed product defect.

• Return Shipping

- If the return is due to a confirmed product defect, we will cover the return shipping cost.
- If the return is not related to a product defect, the customer is responsible for return shipping costs.

• Refund Processing

After we receive and inspect the returned item, approved refunds will be issued to the original payment method within 3–5 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

We do not charge a restocking fee for returns.

• 12-Month Limited Warranty

Didasou hearing devices purchased through our official website include a 12-month limited warranty from the date of delivery.

This limited warranty covers confirmed defects in materials or workmanship under normal use.

• The warranty does not cover:

- Accidental damage
- Water or liquid damage
- Unauthorized modification or repair
- Damage caused by misuse or improper maintenance
- Normal wear and tear of consumable accessories

• Warranty Claims

If you believe your product has a quality issue, please contact our customer support team first. We may ask for your order number and photos or videos to help review the issue.

If the issue is confirmed and covered under warranty, we will provide repair or replacement support as appropriate.

• Contact Information

For return requests, warranty claims, or product support, please contact:

Didasou Hearing Solutions
Email: support@didasou.com
Phone: +86 131 6719 1154
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8, China Standard Time)

Orders for customers in the United States are currently processed and shipped from China.